Skip to main content

I have accidentally erased the text when changing the font style on the `confirmation page´step of the Subscribe page builder sequence.  I have somehow deleted the block for the text box on this page completely and can´t add it back, not sure if this is as I am on a free Klaviyo plan and some items are not Addable. I have followed the steps suggested by the chat bot in the help centre but can´t seem to solve the issue of being able to add a text box with the drag and drop feature. I am not ready to upgrade to a higher level account yet so don´t have access to live chat or email support but not sure how to add text back to this page, it´s completely empty. Anyone know otherwise if there is a way to reset the whole page sequence otherwise customers will get stuck on this step and I can´t seem to find any guidance on how to fix it. 😞

Hey ​@KatyOakes,

Thanks for the question, and sorry that you’re dealing with this issue! This is actually caused by a bug that our engineering team is aware of, and is working to fix. We’ll keep you in the loop and let you know as soon as this is addressed. Let me know if I can answer any additional questions in the meantime.


 

Hey ​@KatyOakes,

Thanks for the question, and sorry that you’re dealing with this issue! This is actually caused by a bug that our engineering team is aware of, and is working to fix. We’ll keep you in the loop and let you know as soon as this is addressed. Let me know if I can answer any additional questions in the meantime.

It has resolved now, thanks for letting me know it was a bug!


Reply